![]() ![]() I further acknowledge and agree that failure to strictly comply with the Range Rules could result in my expulsion from the range and the temporary and/or permanent loss of range privileges. I have been informed that basic firearms education courses are available to any user who is unfamiliar with shooting as a recreational activity. I, the undersigned, acknowledge that I have received, read and understand the Range Rules posted by Point Blank Range Mooresville, LLC and Point Blank Range Matthews LLC (individually and/or collectively, "PBR") and have watched the safety video as required by PBR and I agree to comply with all such rules and safety guidelines and to follow the instructions of any PBR Range Safety Officer at all times. It's disheartening that the mentality seems to have shifted from provide service that keeps customers coming back and fosters loyalty to once we have your money in the register we are done with you and if you are not happy because you were mislead, no worries there are plenty of other people that will unwittingly spend their money with us.PLEASE ACKNOW LEDGE YOUR AGREEMENT TO EACH OF THE FOLLOWING TERMS AND CONDITIONS RELATING TO THE USE OF POINT BLANK RANGE BY INITIALING EACH PARAGRAPH AND SIGNING AND DATING THIS AGREEMENT IN THE SPACE SET FORTH BELOW. I have bought multiple guns and accessories from this location and have seen a steep decline in the level of customer service at this location. I was told they wouldn't match the price, and that there will eventually be an adapter plate available and to watch for it. I asked if they would match the lower price given that the purpose I bought the gun for could not be met. I found the Canik cheaper at another local gun shop so when I came back in the next day to bring in the other accessories and box I had for the gun I traded in. I traded in an XDS 9mm and bought a Canik TP9 Elite SC based on the recommendation of a sales rep that gave the impression that a Trijicon RMR would fit the gun. Gun has been received.store was very nice about the delay. I thought I had given myself plenty of time.Update. I am always hesitant to voice frustrations because I understand logistical challenges that can sometimes arise but the lack of effective communication on the stores behalf for much of the process, the long delay, and the fact that I still don't have the items I purchased or any confidence on when they might arrive has left me frustrated and nearly to the point of seeking a refund so I can hopefully find the products elsewhere in time for Turkey season. Additionally I ordered a choke for this firearm through their online store about 2 weeks ago and have yet to receive word that this has arrived either. 9 days have now passed since that conversation and I have still yet to receive word that a gun that was paid for a month ago is ready to pick up. After about 20 minutes he called me back and said he found one and would have it sent to their location so I may pick it up. He mentioned he would call around to see if he could locate one at a different store. ![]() ![]() This was the first time anyone did research to determine the delay. Finally after 3 weeks I spoke with Justin who did some research and informed me that the firearm was on backorder with the distributor. I also submitted a ticket to which stated I would receive a reply within 24 hours. After 3 weeks and two phone calls in which I was dismissed as 'just needing to wait until it shows up'. At the the time of placing my order their online inventory showed they had a 301 in stock. ![]() At that time I also ordered 2 boxes of Federal TSS shells. On February 13th I ordered a Stevens 301 in. Unfortunately I am dealing with something that has left my confidence in them strained. I have long been a fan of Point Blank Range. ![]()
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